If you have trouble with your bed, simply give us a call so we can do our best to make sure you're 100% satisfied with your purchase. Should you need to return your adjustable base, you will be responsible for costs of return shipping and a 20% re-stocking fee. Our adjustable beds are backed by our industry-leading warranty. On mattresses purchased within a bundle, we will credit you the amount that was paid for the mattress towards the purchase of another Sven & Son mattress. Simply contact a member of our 5-star rated customer service team and they are always happy to help. If you're not happy with your purchase, we will work with you to make sure that you are 100% satisfied and have no regrets. We understand that sometimes the wrong size or type of mattress is chosen or maybe a friend gave a recommendation that works perfectly for them but doesn't quite fit your needs. I'm nervous about buying a mattress online.Īt Sven & Son®, we decided to make our return policy simple, pain-free, clear, and concise. Feel free to call us at (904) 474-9998 if you'd like a more accurate estimate for in-home setup delivery to your home. In-home setup delivery is currently estimated to be around 2-4 weeks after purchase. They will not remove any old mattress or move it to another room. True zero clearance place directly on foundations, platform bases, slat beds, or ground headboard brackets and leg adapters available. They will only take the trash that the adjustable bases and mattresses came in. They will assemble the adjustable base(s) and take the mattress(es) out of the box for you. They will carry it to the room of your choice. After the appointment is made, two men in a truck will show up and bring your item(s) inside. After choosing in-home setup delivery, the carrier company (this is a third party company we partner with) will call you and schedule a delivery time. In-Home Setup is a specialized delivery service that starts at $265. These are very heavy items, so if you don't have help we recommend upgrading to our in-home setup option (below). A large truck will deliver your goods curbside - you'll need to have a way to get it from your curb/driveway into your home from there. Curbside Delivery is our free default shipping option.
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